<html xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=unicode"> <title>Sony Gulf FZE: VAIO Overseas Service</title> <meta name="description" content="VAIO VOS Service : Middle East and Africa"> <meta name="keywords" content="Sony, sony-mea.com, GCC, Sony Gulf, Sony Middle East, Middle East, Africa, ME, UAE, United Arab Emirates, U.A.E, Bahrain, Qatar, Oman, Yemen, Kuwait, Iraq, Morocco, Pakistan, Iran, Abu Dhabi, Middle East and Africa, Sharjah, Dubai, VAIO, VOS, Overseas, Vaio Overseas Service, Warranty, Support, International"> <style> <!-- p { font-size:12.0pt; font-family:"Times New Roman", "serif"; } p.MsoAcetate, li.MsoAcetate, div.MsoAcetate { font-size:8.0pt; font-family:"Tahoma", "sans-serif"; } p.style5, li.style5, div.style5 { font-size:10.5pt; font-family:"Arial", "sans-serif"; color:#99CCCC; font-weight:bold; } p.style6, li.style6, div.style6 { font-size:12.0pt; font-family:"Times New Roman", "serif"; color:#666666; } p.style7, li.style7, div.style7 { font-size:9.0pt; font-family:"Arial", "sans-serif"; } span.style61 { color:#666666; } span.BalloonTextChar { font-family:"Tahoma", "sans-serif"; } .MsoChpDefault { font-size:10.0pt; } body { margin-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; } --> </style> </head> <body bgcolor="#FFFFFF" link=blue vlink=purple lang=EN-US> <div class=Section1> <table border=0 cellspacing=0 cellpadding=0 width="100%"> <tr> <td width="63%" height="78" bgcolor="#E9E9EB"><p><img width=107 height=27 src="index_files/sony_logo.jpg" v:shapes="Picture_x0020_1"></p></td> </tr> <tr> <td><table border=0 cellspacing=0 cellpadding=0 width="100%"> <tr> <td width="3%">&nbsp;</td> <td width="97%"><p><a name=toppage></a><b><span style='font-size:13.5pt;font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;color:#484848'>VAIO Overseas Service</span></b></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>VAIO Overseas Service offers you with repair services at no charge* in designated countries for one year from the date of purchase of your VAIO laptop</span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>This service is specially offered** to owners of VAIO notebook computers purchased from Sony s official VAIO distribution network in Middle East</span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>* Please see <a href="terms2.html"><span style='color:#6F6F6F'>Terms and Condition</span></a> for service and repair details.<br> ** You can purchase this Service only within 60 days after the date of purchase of the Product</span></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#484848'>1.</span><span style='font-size:7.0pt;color:#484848'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u><a href="#applicable"><span style='font-size:8.5pt;font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'>Applicable models &amp; documents</span></a></u></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'>2.</span><span style='font-size:7.0pt;color:#666666'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#6F6F6F'><a href="#overseas"><span style='color:#666666'>Designated countries in which this Service is available </span></a></span></u></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'>3.</span><span style='font-size:7.0pt;color:#666666'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#666666'>Details of Service Procedure </span></u></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'>1.</span><span style='font-size:7.0pt;color:#666666'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#6F6F6F'><a href="#procedure"><span style='color:#666666'>Service Procedure </span></a></span></u></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#484848'><a href="#additional"><span style='color:#666666'> </span></a></span><u><a href="#additional"><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#666666'>If additional charge required for repair </span></a></u></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'>4.</span><span style='font-size:7.0pt;color:#666666'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u><a href="terms2.html"><span style='font-size:8.5pt;font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'>Terms and Conditions for VAIO Overseas Service </span></a></u></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#484848'><a href="faq.asp"><span style='color:#666666'> </span></a></span><u><a href="faq.html"><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#666666'>FAQ</span></a></u><span style='font-size:8.5pt;font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;color:#666666'> </span></p> <p><a name=applicable></a><b><span style='font-size:8.5pt;font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;color:#484848'>1.&nbsp; Applicable models &amp; documents</span></b></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>Current models on sale through Sony s official retail outlets network by Sony Gulf and its authorized distributors in Middle East</span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>* Please ask your nearest stores for the applicable model names</span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>** VGC-LA38 and VGC-LM series and VGC-LJ series are not applicable to this service.</span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>*** The type of service, pick-up or carry-in, depends upon the region in which you need service. You will only have the choice according to the local service policy. Liability of the VAIO laptop during transportation in case of loss will lie with the shipping service providers</span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>After the purchase of the applicable product, you will receive the following : </span></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#484848'>1.</span><span style='font-size:7.0pt;color:#484848'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>VOS Sticker  Dates of purchase of your VAIO to be filled up by shop front service staffs on this VOS sticker and paste on your VAIO set. (in the event that purchase is a  Call-in Purchase , made with Sony Service Reception, the VOS sticker and service guide will be mailed to you). </span></p> <p><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#484848'>2.</span><span style='font-size:7.0pt;color:#484848'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>VOS Service Guide - will be filled up by the shop front service staffs and be given to you as reference for the countries in which the Service is available and other details. </span></p> <p><a href="#toppage"><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#6F6F6F'>Back to top</span></a></p> <p><a name=overseas></a><b><span style='font-size:8.5pt;font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;color:#484848'>2. Designated overseas regions in which this Service is available <br> </span></b><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>North America: US, Canada <br> Asia: Japan, Hong Kong, India,South Korea, Taiwan, Malaysia, Thailand <br> Oceania: Australia, New Zealand <br> Western Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Liechtenstein, Luxemburg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom <br> Middle East: United Arab Emirates</span></p> <p><a href="#toppage"><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#6F6F6F'>Back to top</span></a></p> <p><a name=procedure></a><b><span style='font-size:8.5pt;font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;color:#484848'>3. Details of Service Procedure <br> </span></b><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>(1) Service Procedure <br> *The VAIO Overseas Service logo sticker must be placed on the VAIO PC and must contain the actual date of purchase in order to be entitled to this Service.</span></p> <table border=0 cellspacing=0 cellpadding=0 width="90%" id=AutoNumber2 height=584> <tr> <td width="100%"><p align=center style='text-align:center'><b><span style='font-size:10.0pt; font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#666666'>Service Procedure Flow Chart</span></b></p></td> </tr> <tr> <td width="100%"><p align=center style='text-align:center'><img src="http://www.sony-mea.com/microsite/VAIO/images/table.jpg" border=0></p></td> </tr> </table> <p><b><span style='font-size:10.0pt;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;; color:#666666'>Service Procedure Flow Chart</span></b></p> <p><a name=additional></a><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>(2) If additional charge required for repair<br> Depending on the nature of the problem, it may be necessary to charge for the repair (more details available in the Terms and Conditions)<br> In such a case, Sony will take the following actions. </span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>Step1: <br> Sony will contact you before beginning the repair and inform you of the estimated repair charge </span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>Step2: <br> You can choose from the following options </span></p> <p><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>- Repair <br> A) Charges related to the repair may be different from what is charged in Singapore due to exchange rate, spare parts price, etc. <br> B) Method of repair fee payment depends on the country in question. <br> C) Repair fee will be charged in the local currency of the country in which the VAIO PC has bee checked-in. <br> - Do not repair <br> A) Sony will deliver the unrepaired VAIO PC to the location that you had previously informed the service centre of. <br> B) Method of shipping fee payment depends on the country of the service centre. <br> C) Shipping fee will be charged in local currency** <br> * Available payment method may differ by each country, please check with the local service center for payment details.</span></p> <p><a href="#toppage"><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#6F6F6F'>Back to top</span></a><span style='font-size:8.5pt; font-family:&quot;Arial&quot;,&quot;sans-serif&quot;;color:#484848'> </span></p> <p><b><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>4.<a href="terms2.html"><span style='color:#6F6F6F'> Terms and Conditions for VAIO Overseas Service </span></a></span></b></p> <p><a href="#toppage"><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#6F6F6F'>Back to top</span></a></p> <p><b><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#484848'>5. <a href="faq.html"><span style='color:#6F6F6F'>FAQ</span></a></span></b></p> <p><a href="#toppage"><span style='font-size:8.5pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; color:#6F6F6F'>Back to top</span></a></p></td> <td width="0%">&nbsp;</td> </tr> <tr> <td>&nbsp;</td> <td><p align=center style='text-align:center'><span class=style61><span style='font-size:9.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;; &quot;Times New Roman&quot;'><a href="vos.html">VOS INFORMATION</a> | <a href="faq.html">FAQ</a> | <a href="terms2.html">TERMS AND CONDITIONS</a></span></span></p></td> <td>&nbsp;</td> </tr> </table></td> </tr> </table> </div> </body> </html>