<html xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=unicode"> <title>Sony Gulf FZE: VAIO Overseas Service</title> <meta name="description" content="VAIO VOS Service : Middle East and Africa"> <meta name="keywords" content="Sony, sony-mea.com, GCC, Sony Gulf, Sony Middle East, Middle East, Africa, ME, UAE, United Arab Emirates, U.A.E, Bahrain, Qatar, Oman, Yemen, Kuwait, Iraq, Morocco, Pakistan, Iran, Abu Dhabi, Middle East and Africa, Sharjah, Dubai, VAIO, VOS, Overseas, Vaio Overseas Service, Warranty, Support, International"> <style type="text/css"> <!-- .style1 { font-family: Arial, Helvetica, sans-serif; font-size: 12px; } body { margin-left: 0px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; } --> </style> </head> <body bgcolor="#FFFFFF" lang=EN-US> <div class=Section1> <table border=0 cellspacing=0 cellpadding=0 width="100%"> <tr> <td width="63%" height="56" bgcolor="#E9E9EB"><p><img width=107 height=27 src="index_files/sony_logo.jpg" v:shapes="Picture_x0020_1"></p></td> </tr> <tr> <td><table border=0 cellspacing=0 cellpadding=0 width="100%"> <tr> <td width="3%">&nbsp;</td> <td width="100%"> <p class="MsoNormal" align="center" style="text-align: center"> <b><span style="font-family: Arial"><span class="msoIns"> <ins> <font color="#666666" size="4">SONY GULF FZE</font></ins></span></span></b></p> <p class="MsoNormal" align="center" style="text-align: center"> <span style="font-family: Arial; font-weight: 700"> <font color="#666666" size="2">Statement for VAIO Overseas Service</font></span></p> <p class="MsoNormal"><span style="font-family: Arial"> <font size="2" color="#666666">&nbsp;PLEASE READ THIS DOCUMENT CAREFULLY BECAUSE IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.</font></span></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><font size="2">&nbsp;</font></span><font size="2" face="Arial">This Contract contains the current terms and conditions that apply to your purchase from <span class="msoIns"> Sony Gulf FZE ( Sony ) of</span> <span class="msoIns"> the </span>VAIO Overseas Service<span class="msoIns"> ( Service )</span>.&nbsp; You acknowledge that you are fully aware of the contents of these terms and conditions and, on placing any purchase order for the Services (hereinafter defined), you agree to be bound by and accept these terms and conditions.</font></font></p> <p class="MsoNormal"><span style="font-family: Arial"> <font size="2" color="#666666">The above mentioned service ( Service ) provides repair service at no charge in the designated countries under the terms and conditions mentioned below.&nbsp; The Service can be purchased by customers ( Customers ) who purchased designated Sony s laptop personal computer products  VAIO ( Product ) through Sony or a Sony s official distributor.&nbsp; If Customer does not agree to this Terms and Conditions, Customer may not use the Service and it will not be made available to Customers.</font></span></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><font size="2"><b>Eligible customers and products</b><br> <![if !supportLineBreakNewLine]><br> <![endif]></font><span> <font size="2">The Service is available only for Customers of VAIO laptops.&nbsp; <br> <![if !supportLineBreakNewLine]><br> </font><![endif]></ins></span></span><b> <span style="font-family: Arial"><font size="2">Period during which the Service is covered</font></span></b><span style="font-family: Arial"><font size="2"><br> </font><span class="msoIns"> <font size="2">The Service is valid for a period of twelve (12) months from the original date of purchase of the Product. &nbsp;</font></span></span></font></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><b><font size="2">Designated areas where the Service is provided</font></b><font size="2"><br> <span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:09" style="text-decoration: none"> Whether the Service is provided at no charge or for a fee, the Service is offered only in the countries stated below. &nbsp;Sony reserves the right to change the designated areas at its sole discretion.<br> &nbsp;</ins></span></font></span></font></p> <table border="0" cellpadding="5" cellspacing="5" style="border-collapse: collapse" width="100%" id="AutoNumber2"> <tr> <td width="22%"><font color="#666666"> <span style="font-family: Arial"><font size="2"> <span class="msoIns"> <span cite="mailto:sakatas" datetime="2006-03-02T12:09" style="text-decoration: none"> North America: </span></span></font></span></font></td> <td width="78%"><font color="#666666"> <span style="font-family: Arial"><font size="2"> <span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:09" style="text-decoration: none"> <span cite="mailto:sakatas" datetime="2006-03-02T12:08" style="text-decoration: none"> USA</span><span cite="mailto:sakatas" datetime="2006-03-02T12:09" style="text-decoration: none"> and Canada</span></ins></span></font></span></font></td> </tr> <tr> <td width="22%"><font color="#666666"> <span style="font-family: Arial"><font size="2"> <span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:09" style="text-decoration: none"> <span cite="mailto:sakatas" datetime="2006-03-02T12:09" style="text-decoration: none"> Asia:</span></ins></span></font></span></font></td> <td width="78%"><font color="#666666"> <span style="font-family: Arial"><font size="2"> <span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:09" style="text-decoration: none"> <span cite="mailto:sakatas" datetime="2006-03-02T12:09" style="text-decoration: none">&nbsp;Japan, Hong Kong, Taiwan, South Korea, Singapore, Malaysia, </span> </ins></span>Thailand</font></span></font></td> </tr> <tr> <td width="22%"><font color="#666666"> <span style="font-family: Arial"><font size="2">Oceania:</font></span></font></td> <td width="78%"><font color="#666666"> <span style="font-family: Arial"><font size="2">Australia, New Zealand </font></span></font></td> </tr> <tr> <td width="22%"><font color="#666666"> <span style="font-family: Arial"><span class="msoIns"> <font size="2"> <span> Western Europe:&nbsp;</span></font></span></span></font></td> <td width="78%"><font color="#666666"> <span style="font-family: Arial"><span> <font size="2"> <span> Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy&nbsp; Ireland, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom</span></font></span></span></font></td> </tr> </table> <p class="MsoNormal"><font color="#666666"><b> <span style="font-family: Arial"><font size="2">Acceptance</font></span></b></font></p> <p class="MsoBodyTextIndent"> <span style="color: #666666; font-weight: normal"> <font size="2" face="Arial">Unless Customer notifies Sony to the contrary by telephone, facsimile transmission or telex within seven (7) days of delivery and such notification is confirmed in writing within seven (7) days of the notification, Service shall be deemed to have been accepted by Customer as being in good condition and in accordance with this terms and conditions. </font></span></p> <p class="MsoNormal"><font color="#666666" size="2"><b> <span style="font-family: Arial">Free-of-Charge repair coverage</span></b></font></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:11" style="text-decoration: none"> <font size="2">Support and repair under this service apply only to</font></ins><font size="2"><ins cite="mailto:sakatas" datetime="2006-03-02T12:12" style="text-decoration: none"> </ins> <ins cite="mailto:sakatas" datetime="2006-03-02T12:11" style="text-decoration: none"> hardware unit</ins><ins cite="mailto:sakatas" datetime="2006-03-02T12:12" style="text-decoration: none"> of the Product</ins></font><ins cite="mailto:sakatas" datetime="2006-03-02T12:11" style="text-decoration: none"><font size="2">. The VAIO Overseas Service logo sticker sent by Sony must be placed on the computer and contains an actual date of purchase (or registered date) in order to obtain this service. It does not cover software, PC accessories (such as connector cables), and does not include service for instruction manual, label, and other printed materials. &nbsp;<br> <![if !supportLineBreakNewLine]><br> </font><![endif]></ins></span></span><b> <span style="font-family: Arial"><font size="2">Method of repair request</font></span></b><span style="font-family: Arial"><font size="2"><br> </font><span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:15" style="text-decoration: none"> <font size="2"><br> If repair is necessary under this Terms and Conditions, please request repair by calling the <ins cite="mailto:0000103368" datetime="2006-02-14T18:04" style="text-decoration: none"> customer information center in the region of your location.</ins><br> <![if !supportLineBreakNewLine]><br> </font><![endif]></ins></span></span><b> <span style="font-family: Arial"><font size="2">Free-of-Charge repair conditions</font></span></b></font></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:15" style="text-decoration: none"> <font size="2">Under this Terms and Conditions, repair at no charge is provided for defects in materials or workmanship under standard usage (as stated in the instruction manual, labels, and other printed material included with the Product).&nbsp; Power and telecommunications standards for the model types designated for the Service are for use in <ins cite="mailto:sakatas" datetime="2006-03-02T11:57" style="text-decoration: none"> UAE</ins>. &nbsp;When using the Product in the designated countries, it is the Customer s responsibility to ensure that the Product is used in compliance with these specifications. &nbsp;When the defect is caused by use in an environment that does not meet the specifications of the Product, you will be charged for the repair.<br> <![if !supportLineBreakNewLine]><br> </font><![endif]></ins></span></span><b> <span style="font-family: Arial"><font size="2">Warning concerning damage to equipment other than the Product</font></span></b></font></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:15" style="text-decoration: none"> <font size="2">Power and telecommunications standards for the model types designated for the Service apply to use in <ins cite="mailto:sakatas" datetime="2006-03-02T11:57" style="text-decoration: none"> UAE</ins>. &nbsp;Sony will not compensate for damage caused to any material or persons other than the Product when the Product is used in an environment that does not meet the specifications of the Product.<br> <![if !supportLineBreakNewLine]><br> </font><![endif]></ins></span></span><b> <span style="font-family: Arial"><font size="2">Warranty Disclaimer</font></span></b></font></p> <p class="MsoNormal"><span style="font-family: Arial"> <span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:16" style="text-decoration: none"> <font size="2" color="#666666">TO THE EXTENT PERMITTED BY APPLICABLE LAW, SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY RELATED TO THE PRODUCT. &nbsp;SUCH DAMAGES INCLUDE BUT ARE NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, DOWN TIME AND PURCHASER S TIME. &nbsp;EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS DISCLAIMED.</font></ins></span></span></p> <p class="MsoNormal"><b><span style="font-family: Arial"> <span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-04-26T11:19" style="text-decoration: none"> <font size="2" color="#666666">Disclaimer for Arabic keyboards</font></ins></span></span></b></p> <p class="MsoNormal"><span style="font-family: Arial"> <span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-04-26T11:19" style="text-decoration: none"> <font size="2" color="#666666">As for Arabic keyboards that were procured and installed locally, restoration of them outside the region of purchase may not be possible due to limitation of availability, and they may be substituted by exchange for English keyboards.</font></ins></span></span></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><b><span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:17" style="text-decoration: none"> <font size="2"> <ins cite="mailto:Yoshinori%20Nakajima" datetime="2006-02-22T19:14" style="text-decoration: none"> Chargeable</ins></font></ins></span><font size="2"> repair conditions</font></b></span></font></p> <p class="MsoNormal"><span style="font-family: Arial"> <span class="msoIns"><font size="2" color="#666666"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:17" style="text-decoration: none"> (</ins><span cite="mailto:sakatas" datetime="2006-03-02T12:17" style="text-decoration: none">1) If a repair is requested under the conditions listed below, a fee will be charged: </span></font></span></span> <span cite="mailto:sakatas" datetime="2006-03-02T12:17" style="text-decoration: none"> </p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When VOS sticker is not placed on the computer.</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font size="2"><span style="font-family: Arial; color: #666666"> -</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial; color: #666666"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-family: Arial"><font size="2" color="#666666">When VOS sticker does not contain a purchase date or when the VOS sticker is recognized with a false purchase date</font><span style="color: #666666"><font size="2">.</font></span></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">Cosmetic damages</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When the damage is due to accident, misuse, abuse, negligence, unauthorized commercial use or unauthorized modifications of the Product</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When the damage is due to improper operation or maintenance of the Product</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When the damage is due to connection to improper voltage supply</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When the damage is caused by transporting the Product after purchase, or by dropping or hitting the Product</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When the damage is due to acts of God; caused by fire, earthquakes, floods, lightening, pollution, power surges</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When the damage is due to the attempted repair by any party other than a Sony authorized personal computer service facility</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When malfunction results from the use of the Product in conjunction with accessories, products or ancillary or peripheral equipment or where it is determined by Sony that there is no fault with the Product itself</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">When there is a request to ship the Product outside of the designated countries in which the repair is requested</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Arial"><font size="2">When the factory applied serial number has been altered or removed from the Product<br> <![if !supportLineBreakNewLine]><br> &nbsp;</font><![endif]></span></font></p> <p class="MsoNormal" style="margin-left: 21.0pt"> <span style="font-family: Arial"><font size="2" color="#666666"> (2) Please be aware of the following in connection with repairs for which there is a charge:</font></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">For repairs charged, you must pay for parts, labor, and shipping charges.</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">Details of the fee will be explained in cases where you will be charged.</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">The fee may differ from the fee charged on an equivalent repair in <span class="msoIns"> <ins cite="mailto:sakatas" datetime="2006-03-02T11:57" style="text-decoration: none"> UAE</ins></span> due to currency fluctuations, differences in parts prices, etc.</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font size="2"><span style="font-family: Arial; color: #666666"> -</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial; color: #666666"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-family: Arial"><font size="2" color="#666666">If Sony has found the repair to be for-fee after receiving the Product, Sony will contact you before performing the repair. &nbsp;You will be informed of the charge and asked to confirm whether the repair should be performed. &nbsp;In such circumstances, the period during which the Product is away from you may be longer than when repairs are performed at no charge.</font><span style="color: #666666"><font size="2"> </font></span></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">In certain countries, you may require a credit card to make payments for for-fee repair.</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Arial"><font size="2">If Sony decides that you will be charged for the repair, but the Product is returned to you unrepaired because you do not wish to have the repair performed, the shipping cost will be charged to you.<br> <![if !supportLineBreakNewLine]><br> &nbsp;</font><![endif]></span></font></p> <p class="MsoNormal"><b><span style="font-family: Arial"> <font size="2" color="#666666">Important notice about repair procedures</font></span></b></p> <p class="MsoNormal"><span style="font-family: Arial"> <span class="msoIns"><font size="2" color="#666666"> <ins cite="mailto:sakatas" datetime="2006-03-02T12:18" style="text-decoration: none"> (</ins><span cite="mailto:sakatas" datetime="2006-03-02T12:18" style="text-decoration: none">1) The conditions for accepting a repair request are as follows:</span></font></span></span><span cite="mailto:sakatas" datetime="2006-03-02T12:18" style="text-decoration: none"></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">You own either of the Products and have purchased the Service for the Product</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">You are staying in the designated countries for sufficient period to repair the Product.</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">The contents of your hard drive, including any data you have stored or software you have installed, are duly backed up by you before the Product is collected by the courier</span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 39.0pt"> <font color="#666666"><font size="2"> <span style="font-family: Arial">-</span></font><span style="font-style: normal; font-variant: normal; font-weight: normal; font-family: Arial"><font size="2">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</font></span><span style="font-size: 12.0pt; font-family: Times New Roman"><font size="2"><span style="font-family: Arial">The VAIO Overseas Service logo sticker sent by Sony is placed on the computer and contains and actual date of purchase (or registered date) </span></font></span></font></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 18.0pt"> <span style="font-family: Arial"><font size="2" color="#666666"> (2) It is your responsibility to back up the contents of your hard drive, including any data you have stored or software you have installed, as well as to remove recording media (such as floppy discs, CDs) and peripherals from the Product before handing over the Product to the Sony-designated pick-up courier. &nbsp;If such programs, data, recording media and peripherals are within the Product at the time Sony receives the Product, Sony assumes that you have forgone all rights to such items. &nbsp;Sony will not be responsible for any damage to or loss of any peripherals, programs, data or other information stored on any media or any part of any Product serviced hereunder.<br> <br> IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE ARE ALTERED, DELETED OR IN ANY WAY MODIFIED, SONY IS NOT RESPONSIBLE WHATSOEVER. &nbsp;THE PRODUCT WILL BE RETURNED TO THE CUSTOMER CONFIGURED AS ORIGINALLY PURCHASED (SUBJECT TO AVAILABILITY OF SOFTWARE.)</font></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 18.0pt"> <span style="font-family: Arial"><font size="2" color="#666666"> (3) Be sure to remove all third party hardware, software, features, parts, options, alterations and attachments not warranted by Sony prior to sending the Product to Sony for repair. Sony is not liable for any loss or damage to these items.<br> &nbsp;</font></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 18.0pt"> <span style="font-family: Arial"><font size="2" color="#666666"> (4) Depending on the estimated length of the repair, parts availability, or the nature of the problem, Sony may repair the Product under terms and conditions that are different from those stated in this Terms and Conditions.<br> &nbsp;</font></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 18.0pt"> <span style="font-family: Arial"><font size="2" color="#666666"> (5) Depending on parts availability, Sony reserves the right to use the best available alternative part under local circumstances of the region in which the repair is conducted.<br> &nbsp;</font></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 18.0pt"> <span style="font-family: Arial"><font size="2" color="#666666"> (6) Sony does not offer on-site repair service under the Service.<br> &nbsp;</font></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 18.0pt"> <span style="font-family: Arial"><font size="2" color="#666666"> (7) Sony does not offer data back-up service at any time.<br> &nbsp;</font></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; margin-left: 18.0pt"> <span style="font-family: Arial"><font size="2" color="#666666"> (8) If telecommunication charges occur in contacting Sony (including international call charges and any other communication charges) to request repair, as well as for any other contact, you must cover the cost.</font></span></p> <p class="MsoNormal"><font color="#666666"><b> <span style="font-family: Arial"><font size="2">Personal Data (Privacy)</font></span></b></font></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><span class="msoIns"> <font size="2"> <ins style="text-decoration: none"> <br> </ins> <span style="text-decoration: none"> Sony has to collect your personal information (such as your name, address, phone number and passport number) ( your said Information ) as well as the serial number and date of purchase of the Product for providing the Services. &nbsp;Your said Information will be kept confidential at contact centers and repair centers of Sony subsidiaries in the designated countries for a reasonable period.&nbsp; For the purpose of confirming your entitlement and to render you the Service in the designated countries, Sony may share your said Information among the other authorized departments of our company and any associated companies in the Sony Group. &nbsp;You can always provide us with your latest personal information and/or require us to correct any data which is inaccurate or outdated.<br> </span> <ins style="text-decoration: none"> <br> </ins> <span style="text-decoration: none"> All instructions for access and correction of personal data and/or any query regarding Sony s policy on Personal Data Privacy relating to Customers personal data should be in writing and addressed to: <br> <![if !supportLineBreakNewLine]><br> </span></font> <ins style="text-decoration: none"> <![endif]></ins><b> <span style="text-decoration: none"> <font size="2">VAIO-Helpdesk<br> Sony Gulf FZE<br> </font></span></b></span></span><b> <span lang="PT-BR" style="font-family: Arial"> <span class="msoIns"> <span style="text-decoration: none"> <font size="2">P.O. Box 16871, Jebel Ali,<br> </font></span></span></span></b></font> <span style="font-family: Arial"><b><font color="#666666"> <span class="msoIns"> <span style="text-decoration: none"> <font size="2">Dubai<br> United Arab Emirates<br> Tel : +971-4-8004182<br> </font></span><font size="2"> <span style="text-decoration: none"> E-mail : vaiohelpdesk.sogul@ap.sony.com</span></font></span></font><span style="color: #666666"><span class="msoIns"><span style="text-decoration: none"><font size="2"><br> </font></span></span></span></b><font color="#666666"> <span class="msoIns"> <font size="2"> <span style="text-decoration: none"> <br> </span> <span cite="mailto:sakatas" datetime="2006-03-02T12:20"> <span style="text-decoration: none">Nothing herein shall limit the rights of Customers under the Personal Data (Privacy) Ordinance. &nbsp;All instructions and queries from you will be followed up and answered at the earliest.<br> </span> <![if !supportLineBreakNewLine]><br> </span> </font> <span cite="mailto:sakatas" datetime="2006-03-02T12:20"> <![endif]></span></span></font></span> <font color="#666666"><b> <span style="font-family: Arial; "> <font size="2">Transference of the Service</font></span></b></font></p> <p class="MsoNormal"><font color="#666666"> <span style="font-family: Arial"><span class="msoIns"> <span cite="mailto:sakatas" datetime="2006-03-02T12:24"> <font size="2"><span style="text-decoration: none">The Service is non-transferable.</span><br> <![if !supportLineBreakNewLine]><br> </font><![endif]></span></span></span><b> <span style="font-family: Arial; "><font size="2">Other</font></span></b></font></p> <span cite="mailto:sakatas" datetime="2006-03-02T12:24" style="text-decoration: none"> <p class="MsoNormal"><span style="font-family: Arial"> <span class="msoIns"><font size="2" color="#666666"> <span cite="mailto:sakatas" datetime="2006-03-02T12:24"> <span style="text-decoration: none">Sony reserves the right to change the nature and content of the Service at any time.</span><br> </span> </font></span></span></td> </tr> <tr> <td>&nbsp;</td> <td><div align="center" class="style7 style1"><a href="vos.html">VOS INFORMATION</a> | <a href="faq.html">FAQ</a> | <a href="terms2.html">TERMS AND CONDITIONS</a></div></td> </tr> </table></td> </tr> </table> </div> </body> </html>