Product Reviews

Very good sound out of the box and comfortable. Only gripes are a lack of start up instructions in the box, I hate having to download apps just to learn how to use the thing. Also the charging lead is far too short.

Well I've tried noise cancelling head phones before and ear buds. But these really do, do what they say they do. I have heating issues and wear hearing aides and using these with my mobile and my laptop for meetings had been revolutionary

Again Sony has excelled in producing a pair of headphones that leaves the competitors behind. I like the new design. They are comfortable to wear and the noise cancelling is really put to the test in noisy flight cabins and trains but all I can say is wow.

i bought this just a month ago and it was an amazing product, sound quality is nice, design is sleek and modern, I just don't like how the headphones are not in the correct orientation when I want to rest it on my neck (ear muffs not laying flat on the shoulder/chest area) when I decide to stop listening for a while.

I love this product and i would 100 percent recommend these to a friend

Amazing sound with these. Can’t fault them. Features all work as expected and I find them very comfortable to wear. Again, I find the sound with these is incredible. Clear and crisp and makes listening to digital music as if you are listening to traditional formats. Amazing

I bought the headphones almost a month ago and I must say that noise-cancelling function as well as the sound/mic quality are excellent, really unmatched in its class. However, I find the missing "folding function" (as was the case in XM3 and XM4) really bothersome, especially when travelling. Also, I cannot forgive Sony for the cheap-looking design, chiefly when this is a USD 400+ product. It's not minimalist, it's just cheap - the plastics as well as the padding really look like a one-dollar China production.

Really fun going out with my new gear. Loved its features.

I bought the latest XM5 to use on flights so I could listen to music and drown out the engine hum. They did an excellent job cancelling the engine noise whilst giving an excellent sound quality to my music

Good build quality, battery is fine (haven't had to recharge yet). Sound is good. However, I run a discord game and like to listen to music from youtube at the same time. These headphones mute the music when voice channel comes on. Tried holding two fingers to the control panel, no change. Had to go wired. Mobile app only, so can't control from PC? Maybe a niche case, but something that matters to me.

I have wanted one of these Sony noise cancelling headphones for some time. Got it recently. Mostly happy with it. It works wonderfully as a Noise cancelling headphone with great sound. HOWEVER, one thing that is most annoying is how bulky the headphones are as they do not pack away small like the earlier models. This limits its portability. I took it on a long haul flight recently and the headphones and case took up space in my carry on backpack. I find it too clunky to take with me on my daily commute because of the space it takes up in my bag! Most frustrating. I wish it could fold up and be carried in a smaller pouch. If Sony had done that I would have given it 5 stars.

Very comfortable, with incredible noise cancellation

I bought this headphones last month when there is promotion going on and really surprised the sound quality and love the noise cancelling effect. Cover both ears perfectly. I think the only con is it wasn’t foldable.

Had the headphones a week, been loving the sound and the fit and finish is a step up compared with my last pair of sony headphones the wh-910n. I never seem to get on with the comfort of sony sadly, with these the pads simply aren't deep enough for my ears, I get a sore spot along the edge of my ear where it is touching the inside of the headphone. It's such a shame when everything else about them is simply great. I would only recommend for those with quite flat to the head or small ears after my experience. Although I will be trying to make the best of them and enjoy what I can

Awesome product, great design very easy to use. Worth every penny

Bought this for a Christmas present so have not tried but read reviews

Excellent product. works very well. very nice quality.

Comfy, good bass, LDAC support makes a difference for wireless. I wish you could use the headphones while they are charging though.

I tried a few and this did seem the best sound so hope it works out. Why are there no printed set up instructions with it? Pages of regulatory pish and nothing about the controls or charging. And why is the USB lead so short? 9inches! Hopeless.

I bought this a week ago and I can’t stop using it

I’ve got both the 4 and the 5 now and both brilliant but the 5 much more comfy and the Bluetooth connectivity much better

Just warm to the ears after some time of usage, overall easy to use

£230 on headphones I ordered two weeks and I am yet to own due to incorrect delivery information so I can not find my product. Still waiting on updates and proof of delivery from sony.

I bought this in October 22 as a Christmas present. They worked well from December through to late October, sound quality was good and the noise cancelling was also good. However the headphones developed a technical fault in late October 23 (any headphone enthusiast knows the dreaded 'popping' a cup develops when there's a hardware issue) and Sony have been less than helpful since the warranty was 2 weeks over the year. As they were a Christmas present the headphones had only been in use for 10 months. I've been a Sony customer since the XM2s, but this will be my last set of headphones from them.

Bought these from Sony on promo. Easy to set up and fast to charge using my own 45w block. Sounds great. Good balance across the spectrum offering a solid bass and listening experience. Would definitely recommend.

Only used once so far but the noise reduction appears to be first class, also I love the operating functions control on the right earpiece. I think I'm going to love these based on my first impression

Happy I bought these headphones. Worth every penny.

I bought these to replace my momentum 4's and like the sound. I don't use a mobile phone often so it would be nice for a pc version of the Sony headphones app on here. Build is nice, earcups are comfortable. I got a separate app for my pc that supports LDAC and I like the streaming movie equalisation. Thank you Sony.

I bought 2days ago. I am planning to use this for my free time.

just bought and returned crap headphones and poor sony comms.

I Bought my XM5 5 days ago it so good and so premium

I have had these for a few months now, the noise cancelling is incredible. In class I put them on with rain sounds and cannot hear anyone talking around me. The same on the bus with music. It is fantastic. The white colour have got pretty stained so that is not ideal. The only thing I would say is I didn’t realise they are not water resistant. So these can not be warn in the rain of any kind. It would be a good feature to add as weather is unpredictable… but otherwise I love them so much! I cannot workout how to change songs / volume on the headphones too but that is not much an issue.

I would never have this item again were it not for my partner buying me a new pair as a surprise to replace my previous pair. I really enjoyed using my XM5s and I rate them well but I never wanted to deal with Sony again. Reason, I purchased a pair of XM5s last year and my warranty was still within the year. I contacted Sony as the Bluetooth was no longer connecting to any devices I tried. To be fair, the customer service rep was courteous and patient, but my issue could not be resolved as I no longer had the serial number. Please be warned, this is how Sony catches you out with this product. The serial number is on the packaging which the average person disposes of. It is no where on the XM5, it is not imprinted so you have a permanent record of it on the product in case you lose or dispose of your packaging. Though I had proof of purchase, without this serial number, Sony would not take my headphones in for repairs. I realise that there is no serial number in the product itself because with this new replacement, I see where the serial number is and it is on a sticker, on a strip of packaging which detaches from the box (a banner around the box). It is not even printed within the box or headphone case. They are not cheap headphones and I am out of pocket. Whilst I liked the headphones, I planned to go to a competitor for my next purchase who offer good products. Totally disgusted in Sony and I truly warn you to beware of this stealth-like way they avoid supporting or respecting you as a valuable customer. Whilst I would recommend the product, sadly I cannot recommend Sony until they resolve this.

My husband bought these headphones two weeks ago and is very happy with them, but would like a longer lead so that he can sit further away. Would appreciate advice so that we buy the correct type of extension lead or longer lead. He also wants a splitter so that we can both listen to music - same advice needed! HELP, please!

Excellent sound quality and excellent noise isolation and cancellation. Lots of options and highly customizable. Very comfortable too. It's a bit warm though, making my ears sweat after using it continuously for a while.

Extremely bad engineered. Very cheap build even though they cost 300 plus! Everyone has the same problem with the swivel popped out ! Another thing is very bad instructions for finding the serial number and model number.

My only regret is why didn’t I buy this earlier! Long battery life, great audio sounds, just like what Sony is known for. One of the best in the world noise cancelling headphone!

I bought this in July, and for the first 3 months it worked fine and lovely However, then it started acting up, with the touch pad constantly registering interactions, stopping, starting and skipping tracks and making the entire experience unbearable

My husband loves his gift. Noise cancelling and crystal clear sound qualities are a bonus. Best headphones he's ever had to date

I currently own the Bose QC Ultra and recently purchased the 1000XM5. The sound is exceptional on both but where Sony beats Bose is on phone calls. The microphone on the Sony's 1000XM5 is far superior than the microphone on the Bose QC Ultra.

These headphones are incredible, in terms of their performance etc but the build quality does worry me, the part where the band joins the headphone could be done in metal to make sure it doesn’t brake.

Bought these a few weeks ago and the quality and features are great

I am happy with these Sony headphones, they meet my expectations for comfort and quality

Bought these a couple of days ago and so far everything is great.

I bought these as replacements for my XM3 model which broke at the hinge . I was very happy with them and the xm5 are as good if not better. The slight disappointment I have is they have done away with the voice prompt and replaced it with a tone and it is not always clear what has been selected or if they have powered off or you are on ambiant sound on or off.

The headphone sound good and the mic is not bad either. So far it works well with Microsoft Teams call for me. Since I am using this headphone as my work headphone as well, I will put it down on the table most of the time. Hence I need it to say connected to PC. However after work, I would need it to power off automatically after some time the Bluetooth connection is disconnected. With settings available, I couldn't have the usecases fulfilled. When I turned ON auto power off feature, it won't stay connected during my office hoursb But if I turn it off, it won't disconnect after the Bluetooth connection is disconnected. That's kind of annoying for me to not have auto power off on Bluetooth disconnect feature.

These headphones have changed my listening experience whilst on the go-airplane and train noise retreats to the background

Got two weeks ago replacing my xm4s- like the smaller size looks and feels better to wear - not overly tiring on longer wear periods either which I found could be the case with the previous model- did find it challenging at first to get the correct air tight fit but once achieved the noise cancelling is excellent a definite improvement, and as said the fit is definitely better which I found especially good when walking. They produce a good well balanced sound which can be tweaked and personalised with the in app Equalizer which is also a plus. Would absolutely recommend.

I love everything abut the new edition. The only thing missing from my old XM3 is the NFC connection feature.

My wife bought me these whilst I was in hospital, great sound and noise reduction meant I could listen to music without all the noice going on around me

The noise cancelling is good and they are comfortable also good quality sound when making calls using bluetooth connection. But the controls are really confusing - only 2 buttons to do everything with, they arent very responsive, & the response is inconsistent. for example hold it down for 5 seconds & sometimes that will do something & sometimes it does nothing. And the sounds that indicate all the different states (on off connecting ANC on/off etc) the sounds that indicate each one are all very similar, which makes it infuriatingly confusing. I have another well known brand of ANC headphones which arent as good in terms of the ANC but i select them over these every time because there is a voice that says "bluetooth off" etc instead of a silly sound that sounds just like all the other sounds. I dont want to have to spend time studying my headphones in order to learn allthe sounds, i have better things to do with my time! If it werent for that would have given them 5 stars

Great sound quality. Ease of setup with Apple needs a little technical know-how. They are very large- slightly too big for my small (female) head and do not grip tightly.

I bought the headphone on the airport of Amsterdam. The sound is great, nousecanceling super and easy to use.

If you want to sit in a room and listen to near perfect sound, blocking out a lot of external noise, these are the best. I cannot recommend them more highly. However, if you want to use these outside, or in the gym....there are better options. These are not headphones for active people. I had two sets of the XM4s, both pairs failed, one after just 14 days, I wore the last pair to the gym once. The XM5s now come with a warning, not to wear them in the rain, or if you are sweating, so am beginning to think that's what caused the failure in my old pairs. Fair, they're not advertised as active headphones, but wearing headphones to the gym is pretty standard stuff, and these can't really cope with it. Sound quality is amazing, comfort is amazing, I do really like them...but requires buying another type if you want to go outside!

I spend all day every day on MS Teams calls on a work Windows 10 Surface laptop. TheWH-1000XM5 were bought to solve a need for a bluetooth noise cancelling headset in a busy and noisy office environment. And they did not work, and then they did and then they didn’t. When they worked - one word describes the experience - brilliant but when they didn’t - it was a nightmare - I was stuck with headphones and no microphone. Even more frustrating I found that the headphones worked flawlessly with my Apple products (iphone, Mac and Apple TV) which somehow made the situation even worse. The solution turned out to be very simple - uninstall (not delete) all the bluetooth and audio drivers and then restart the windows 10 surface laptop and et voila - they worked first time and have done ever since. I listen to more music, get more enjoyment from doing so and they work great for the job I bought them for. I just wish that there was something on a Sony Support page that had suggested I try that first. I’m sure I am not the first person to have this experience and so sharing this here in tth hope that a support guy reads it and writes the two minute knowledge article that I was looking for before wasting a week trying to root cause the problem myself. If I had not stumbled on the solution these products would have been returned as unusable. All because the support pages don't recognise the use case of headset vs headphones and the problems that drivers can cause. It's your shareholder money you are wasting.

Great sound through equaliser, lots of features ...

Unlike any previous headphones I've had fantastic quality. Perfect for travelling.