Sony Support

Article ID : 00105556 / Last Modified : 12/01/2021

How to uninstall and reinstall a camera USB driver from Windows Device Manager

    1. Connect the camera to the computer with the USB cable.
    2. Turn on the camera.
    3. Open the Device Manager of the operating system.
      • Windows 8.1: Right-click the Start button, click Control Panel, click Hardware and Sound, under Devices and Printers, click Device Manager.
      • Windows 10: Right-click the Start button, click Device Manager.
    4. In the Device Manager window, at the left of Universal Serial Bus controllers, click the PLUS (+) symbol.
    5. Under Universal Serial Bus controllers, right-click Sony DSC or USB Mass Storage Device to display the drop-down menu.
    6. In the drop-down menu, click Uninstall or Remove.
    7. In the Confirm Device Removal dialog box, click the OK button.
    8. Restart the computer.

      NOTE: After the restart, the computer should recognize the camera connection and begin reinstalling the USB driver.

    9. Follow any on-screen instructions to complete reinstallation of the USB driver.