Article ID : 00067690 / Last Modified : 11/03/2024Print

How to reset or initialize a camera back to original factory settings

    To restore the camera to its original factory settings, you can perform a settings reset by following the steps below:

    IMPORTANT:

    • The process to reset a camera back to the original factory settings differs depending on the type and model of camera.
    • To determine the reset or initialize method for your camera, check the specifications or supplied operations guide. Online manuals can easily be searched for the words Reset or Initialize to determine the method for your camera. Manuals are posted on your model support page.
    • Prior to following the steps, check the following:
      • Be sure not to power off the camera while resetting is in progress.
      • If you are using a model that supports the PlayMemories™ Camera Apps, when you perform Initialize or Setting Reset, apps downloaded for the product may be uninstalled. To use these apps again, reinstall them.
      • Even if you use reset the camera, all movies and photos are retained.
      • If an error code beginning with C: or E: is displayed on the LCD screen of the camera, resetting may not resolve the issue.

    If you are using a camcorder, refer to the How to reset or initialize a camcorder back to original factory settings article.

    For cameras with a Reset button 

    For cameras with Initialize or Reset option(s) in the camera menus 

    For cameras that do not have a Reset button or the Initialize or Reset option(s) in the menu

    If your camera is experiencing an issue and it is not resolved by performing the appropriate reset or initialize procedure above, service may be required. Go to Product Repair.