The NFC function is not working with the smartphone or the tablet.

Align the (N mark) of your camera and smartphone, then touch continuously (1 to 2 seconds) until PlayMemories Mobile of the smartphone starts.

NOTE: Make sure you have the PlayMemories Mobile app downloaded and installed onto your mobile device.

If it still does not react, check the following.

• If you are using a case for the camera or smartphone, the camera may not react.
  In this case, remove your camera or smartphone from the case.

• If the camera is set to Airplane Mode, the NFC function is disabled.

  NOTE: Depending on the camera, Airplane Mode is not installed.

• Make sure that Ctrl with Smartphone is set to On in the Wireless menu of your camera.
  NOTE: Depending on the camera, Ctrl with Smartphone is not installed.

• Check whether your smartphone is compatible with NFC.
  What is an NFC compatible smartphone?

  NOTE: The NFC function of Apple iOS devices is not compatible with one-touch connection. (As of June, 2016)

• Make sure the NFC function is turned on in the Wireless or Network Settings menu of the mobile device.

  NOTE: Setting methods vary depending on the smartphone.

• If your camera's Wi-Fi setting is OFF or set to Multi connection, PlayMemories Mobile cannot be connected.
  Set the Wi-Fi setting to Single connection.

  NOTE: Usable Wi-Fi settings vary depending on the product.

You can connect the camera to a smartphone via QR Code in any of the following situations:

• A QR Code appears on the camera's display panel when you select Ctrl with Smartphone or Connection Info in the Ctrl w/ Smartphone on the camera.
• A QR Code appears on the camera's display panel when you activate Smart Remote Control on the PlayMemories Camera Apps.
• A QR Code is printed on the rear of the battery cover of the camera.

Try the connection by executing Scan QR Code of the camera in PlayMemories Mobile.