Article ID : 00150432 / Last Modified : 07/05/2018

Connection failure between the Bluetooth speaker and the Music Center (SongPal) application for Android and iOS devices.

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IMPORTANT:Please check the compatible products for this article at the link below.
http://vssupport.sony.net/en_ww/device.html


To resolve the issue, reconnect the Bluetooth speaker with the Music Center (SongPal) application in your mobile device by following the steps below:

For Android mobile smartphones:

  1. Tap the Music Center (SongPal) application icon SongPal_app_icon on your smartphone.
  2. Tap an audio device on the Speaker & Group screen. 
  3. On the Option menu tap Terminate Connection.
  4. Tap an audio device on the Device & Group screen.

For iOS mobile phones:

  1. Press the Home button on your iPhone/iPad/iPod touch to close the Music Center (SongPal) application.
  2. Tap the Music Center (SongPal) application icon SongPal_app_icon on your Home screen.
  3. Tap an audio device on the Speaker & Group screen.