Article ID : 00118122 / Last Modified : 11/04/2022

A Self-diagnosis E:62:11 or E:62:12 error code appears on my camcorder.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Your camcorder is equipped with Balanced Optical SteadyShot. If excessive force is applied to the lens while the power is on, the lens driving circuit protection may be activated and an error code displayed. 

    Remove and insert the battery to cancel the error code.

    When cleaning the lens, use a soft cloth to wipe the lens and be careful not to apply force to it.