Thank you for your interest in Sony products.
Sony has recently discovered that SF-M32/M64/M128 cannot be recognized by specific UHS-II products* or that the specific UHS-II products* take a longer time to recognize SF-M32/M64/M128.(Normally, it should be recognized in less than one second.)
Sony will offer a free replacement for the affected SD cards.
If you have the affected SD card, please contact us at Toll Free No. 8007669 (UAE) | +971-8007669 (Overseas)
We sincerely apologize for any inconvenience this may have caused.
* Sony has confirmed this issue with the product mentioned below. (As of February 2017)
Digital single-lens reflex camera OM-D E-M1 Mark II made by Olympus Corporation (when used with Card Slot 1 (UHS-II compatible))
* Please note that this symptom may occur in products which will be released in the future.
[Affected models] SF-M32, SF-M64, SF-M128
[How to check if the SD card is eligible for replacement]
The SD card eligible for replacement does not have marking on the back as shown in the below image.
Period of free replacement program:
Until March 31st, 2018.
[Request to Customers for Free Replacement]
Prior to replacement, please backup or move the contents in the affected SD card to your computer and/or other media.