YouTube App doesn't launch, freezes, or Error message appears
Error: YouTube has stopped appears suddenly on the TV screen./ When YouTube is launched, it does not proceed from the first screen./ Error: Error 400 appears when launching the YouTube app from All Apps./ Cannot watch YouTube by using the Internet Browser.
Your Sony TV may display an error message (Error 400) on the screen when watching YouTube, live Broadcast via antenna/cable/satellite or through HDMI connected devices. Alternatively, your YouTube application may not launch, or network connection cannot be established. These issues are not a failure of the TV.
If you are still experiencing those issues, we recommend you to follow the steps below.
How to solve this issue?
I own a
Sony's Android TV
In order to resolve this issue, please clear the app data from the YouTube application:
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Select [HOME] > [Settings] > [Apps]
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Select [YouTube]
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Select [Clear data] > [OK]
Sony's Smart TV
In order to resolve this issue, perform the following steps:
For W9xxA, W8xxA, W7xxA, W6xxA, X90xxA, X85xxA, X95xxB, X90xxB, X85xxB, W9xxB, W8xxB, W7xxB, W7xxC and W6xxB
- Initialise the browser settings and delete all cookies:
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Select [Home]
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Select [Application] / [Apps]
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Select [Internet Browser]
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Select [Options]
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Select [Browser Settings]
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Select [Delete all Cookies]
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Select [Yes]
For R3xxC, R4xxC, R5xxC, W7xxD, W6xxD, W7xxE, W6xxE, X70xxE, X67xxE, W6xxF, W7xxF, X70xxF series
- Initialise the TV personal information:
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Select [HOME] > [Settings] > [Customer Support]
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Select [Initialize Personal Information]
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Select [OK]