YouTube App doesn't launch, freezes, or Error message appears

If the issue persists, it may be resolved by initializing the YouTube app using the following procedure.

1. Press the HOME button on the remote control.
2. Select  Settings.
3. Select Apps.
   
4. Select YouTube.
   
5. Select Clear data.
   
6. Choose OK.
7. Select Clear cache.
   
8. Choose OK.
9. Select Force stop.
   
10. Launch YouTube app from Home screen.
11. If the above steps do not help to resolve the issue, perform a power reset.
    How to restart (reset) an Android TV?

• Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.
• You can also refer to this video on how to initialise YouTube app.
  
  
  

  Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

If the issue persists, it may be resolved by initializing the Internet Browser app using the following procedure.

1. Press the HOME button on the remote control.
2. Select Application.
3. Select Internet Browser.
   
    
4. Press OPTIONS on the remote control.
   
    
5. Select Browser Settings.
   
    
6. Select Delete all Cookies.
   
    
7. Choose Yes.
   
    

NOTE: Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.

Applicable Product Series: R3xxC, R4xxC, R5xxC, W7xxD, W6xxD, W7xxE, W6xxE, X70xxE, X67xxE, W6xxF, W7xxF, X70xxF series

• Initialise the TV personal information:

1. Select [HOME] > [Settings] > [Customer Support]

2. Select [Initialize Personal Information]

3. Select [OK]

• Once this issue occurs, it may continue to occur even after the temporary connection failure is resolved. The procedure above is the solution for such cases.
• You can also refer to this video on how to initialise TV personal information.
  
  
  

  Tip: Learn how to turn captions on or off when watching Internet videos from YouTube