Thank you for purchasing a Sony product.

    Please refer to below Warranty Terms & Conditions.

    Sony Middle East and Africa FZE (“We”, “Sony”) provides you manufacturer warranty coverage as provided in sections (1) through (4) for Sony Products (“Manufacturer Warranty”). 

    Please carefully read and understand the terms and conditions of the Manufacture Warranty provided hereunder.

    Terms & Conditions of the Manufacturer Warranty:

    1) Sony Products Covered Under Manufacturer Warranty:

    Sony Product shall mean Sony branded products as listed below that you purchased as customer in The Republic of Botswana from authorised retailer with valid proof of purchase (original invoice or sales receipt), indicating the date of purchase, model name of the product, retailer's name/stamp .

     

    Products, that are not on the above list, are not covered by the Manufacturer Warranty and please contact your local retailer for the warranty information.

    2) Parts Not Covered Under Manufacturer Warranty:

    (i) Accessories (such as remote controls, adaptors, cables and similar items)

    (ii) Consumables (components that are expected to require periodic replacement during the lifetime of a product such as batteries and similar items)

    (iii) Cosmetic parts of the product (such as cabinets, buttons, switches and similar items)

    (iv) Software and any updates thereof

     3) Manufacturer Warranty Conditions:

    a) In order to benefit from the Manufacturer Warranty, you have to present authorised reseller's invoice / receipt, which shows the date of purchase of subject Sony Product.

    b) The Manufacturer Warranty being offered is only for repair of the subject Sony Product, NOT a replacement of the product, etc.

    c) The Manufacturer Warranty being offered does NOT cover:

    - Transportation to and from the service centre, shipping costs, local customs and any other traffic related costs that may occur.

    - Removal and installation of the unit.

    - Any physical damage or burnt components due to build-up of excessive heat, corrosion due to moisture, liquid, insects, external hits, internal glass breaks, accidents, transit damage, power fluctuations, product misuse, improper cleaning, wear and tear, natural disaster, act of God, and / or by any operation violating or not covered by usage instructions.

    - Sony Products tampered with or repaired by any person who is not authorised by Sony.

    - Sony Products whose Model Name or Serial Number does not match with that on the set, invoice / receipt or the product carton, or if they have been altered, removed or mutilated.

    d) Only Sony’s authorised service centres, listed below, can judge whether or not the Manufacturer Warranty is applicable under the above mentioned conditions.

     4) Disclaimer:

    To the extent allowed by applicable laws, no implied warranty (including that of satisfactory quality or fitness for a particular purpose) applies to Sony Products. You can enforce your right or cure any damage caused to you only by ways specified in the Manufacturer Warranty. Sony shall not be liable for loss of data or any incidental, indirect, special or consequential damages (including loss of benefits or profits) arising from or in connection with Sony Products, whether based on contract, tort or otherwise.

    Please contact the following Sony authorised service centre to avail the Manufacturer Warranty:

     

     

    Additionally, the customer may contact Sony authorised service centre as specified below in the Kingdom of Eswatini, the Kingdom of Lesotho, the Republic of Botswana and the Republic of Namibia to avail the Manufacturer Warranty for TV, DVD and BD Player, Home Theater, HiFi Audio System and HiFi Component. If customer chooses to avail Manufacturer Warranty in any country listed in preceding sentence, the law of such country will be applicable to the Manufacturer Warranty, and the law of country where you actually purchase such Sony Product will not apply

     

    Sony authorised service centre in the Republic of South Africa:

     

     

    Sony authorised service centre in the Kingdom of Eswatini:

     TV DOCTORS

    14 Riverside Estate, Mbabane, Eswatini

     Telephone: +268 2404 1063

     Email: tvdoctors@realnet.co.sz

     Service Hours:

    Mon-Fri; 08:00am - 05:00pm

    Sat; 08:00am - 01:00pm

     

    Sony authorised service centre in the Kingdom of Lesotho:

     ELECTRACORP

    3 Options Building, Pioneer Road, Maseru, Lesotho

     Telephone: +266 58 303 5483

     Email: g.clark@electracorp.net

     Service Hours:

    Mon-Fri; 08:00am - 05:00pm

     

    Sony authorised service centre in the Republic of Namibia:

     RHINO RADIO SERVICES

    12 Von Falkenhausen St, Pionieers Park, Windhoek, Namibia

     Telephone: +264 6123 1426

     Email: rhino@witel.biz

     Service Hours:

    Mon-Fri; 07:30am - 05:00pm

    Sat; 08:00am - 01:00pm