Article ID : 00253790 / Last Modified : 23/11/2020

Notice to customers using Wireless Stereo Headset, WI-SP510

    Thank you for your continued interest in Sony products.

    Sony has discovered that some units of WI-SP510 may not be able to power on due to water corrosion issues within the unit body structure.
    To address this issue, we are implementing a free repair program for the affected units. This free repair program will start late Dec 2020 and will remain available until November 30th, 2021. Please contact your local Contact Centre to obtain the latest updates of the free repair program.

     [Applicable Models] 
     WI-SP510

    [Affected Serial Number] 
    To determine if your product may be affected, please validate the serial number via the link that corresponds to the country/region where the product was purchased from:

    [How to check the model name and serial number]
    The model number is located on the built-in rechargeable battery. 
    Show Model Number

    Show Serial Number

    The serial number is printed on the right side earbud.

    [Period for Free Repair]
     Until November 30th, 2021

    If you have an affected product, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres’ webpage.

    We apologize for any inconvenience caused and thank you for your kind understanding and cooperation.