IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
If this issue occurs, update your Sony | Headphones Connect app to the latest version and connect the headphones again.
If a new software is available for your headphones, you will be notified with a software update when you open the app, or a banner will appear at the bottom of the app
Notice informing of software update
Banner informing of software update
If the issue still occurs, follow these steps and check if the issue is resolved after you complete each step.