Casting from mobile devices or computers to the TV fails.

IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

If the TV is not detected as a cast destination, or the connection fails after selecting the TV on the device using Google Cast (Chromecast built-in), refer to the following.

Before you start

• Each of these steps represents a possible solution to this issue, check to see if the issue is resolved after completing each step.
• The Google Cast functionality works only in Google TV™ Mode and not in Basic TV mode.

Troubleshooting

1. Make sure that your device and the TV are connected to the same home network.
2. Make sure that your device and the TV have the correct time settings.
   To set the date and time of the TV, refer to the article How to adjust the date and time on the TV.
3. Reset (Restart) the TV.
4. Restart the device.
   Note: For a mobile device, temporarily turn off the mobile device and wait approximately one minute before turning it back on.
5. Update the TV to the latest software.