Dear Valued VAIO Customers,
Sony has identified a limited number of VAIO Personal Computer VPCSB1 series which cannot be recovered using the bundled Windows® 7 Professional 32-bit recovery discs due to incorrect recovery image.
Should you try to recover your operating system using the bundled Windows® 7 Professional 32-bit recovery discs, there is a possibility that the following message may appear in Mandarin and the recovery process may not start.
Please click here to verify if your unit is affected.
If the unit you own is identified as being affected, please contact your nearest Sony Service Centre and we will offer a free exchange of the Windows® 7 Professional 32-bit recovery discs.
We sincerely apologize for any inconvenience this may have caused. Your understanding and cooperation in this matter is greatly appreciated.
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.
*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)