Blu-ray Player, Home Theater, or Sound Bar Shows an Internet Access Failed Error Message

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below if your Blu-ray Disc™ player, Home Theater, or Sound bar displayes an Error: Internet Access Failed message. Check the network status on the device after completing each step.

1. Use a computer to verify that that your modem or router is connected to the internet.

   1. If the computer or other internet devices can't connect to the network, check the network connection:
      • Wired connection:
        • Use another cable or a different LAN port on the router.
      • Wireless connection:
        1. Re-enter your Wi-Fi® password.
        2. Security passwords for wireless networks are case sensitive. Refer to the following articles on entering the password on your device:
           • Blu-ray Disc players, Home Theater system, or Network media players:
             • Use the On-Screen Keyboard to Enter Capital Letters or Special Characters 
        3. Verify the password using a computer.
   2. If the computer still doesn't connect to the internet, the issue may be with the internet service. Contact your Internet Service Provider (ISP) for further assistance.

2. Check the IP address of your device. If the IP address isn't shown, power reset your device and your network equipment such as the cable modem and router by unplugging the power cords for 30 seconds.
   • If the IP address flashes or starts with 169, manually set the IP address. 
3. Make sure the product has the latest system software update installed.
4. If the error still occurs, reset the device to its factory settings. Check your manual for model-specific information .