I paired my Bluetooth speakers with my computer, but no sound comes out or I can't reconnect

• To connect Bluetooth speakers to laptop / desktop computer, ensure laptop / desktop has a Bluetooth hardware module. Some laptop / desktop might not come with this hardware. Check the manual of your laptop / desktop on the availability of the Bluetooth module.
• If your laptop / desktop does not come with a Bluetooth module, an external Bluetooth module adapter can be purchased to help you enable Bluetooth function on your laptop / desktop.
• Make sure your computer supports the Advanced Audio Distribution Profile (A2DP) Bluetooth profile.
• The drivers needed to connect your device to a computer are already included in the operating system.
• Place your device within one meter of the computer / device.
• Ensure your Bluetooth speakers is not connected to a previously paired device. The Bluetooth speakers can automatically connect with a previously paired device if Bluetooth is enabled and both devices are placed near each other. In this case, deactivate the Bluetooth function on the previously paired device or turn off the power to disconnect first. 
• Using your Bluetooth audio device for music playback or calls via USB is not possible.
• Update your Bluetooth audio device to the latest firmware. If you're looking for the firmware of your bluetooth audio device, please go to the Firmware & Software section of your model support page. If there is no firmware update under the Firmware & Software section, it just means that Sony is currently not offering a newer firmware.
  

  Example for SRS-RA5000

• Note: Operation for all computers isn't guaranteed.

1. Turn on the speaker.

   The  (power) indicator lights up in white^*1.

   The  (BLUETOOTH) indicator begins to flash in blue.

   ^*1Depending on the Sound Mode, the color of the  (power) indicator varies. For details, refer to the following topic.
   About the indicators

   

   • When you turn on the speaker for the first time after purchase, the  (BLUETOOTH) indicator will begin to flash quickly and the speaker enters pairing mode automatically by just pressing the  (power) button/ PAIRING button. Proceed to step .
   • When you turn on the speaker, the speaker tries to make a BLUETOOTH connection with the last connected BLUETOOTH device. If the device is nearby and its BLUETOOTH function is on, the BLUETOOTH connection is established automatically and the  (BLUETOOTH) indicator stays lit. In this case, turn off the BLUETOOTH function or turn off the power of the currently connected BLUETOOTH device.

2. Press and hold the  (power) button/  PAIRING button until you hear the voice guidance and the  (BLUETOOTH) indicator begins to flash quickly.

   The speaker enters pairing mode.

   

3. Perform the pairing procedure on the BLUETOOTH device to detect the speaker.

   When a list of detected devices appears on the display of the BLUETOOTH device, select “SRS-XB31.”

   If a passkey^*2 is required on the display of the BLUETOOTH device, enter “0000.”

   ^*2The passkey may also be called a “passcode,” “PIN code,” “PIN number” or “password.”

4. Make the BLUETOOTH connection from the BLUETOOTH device.

   When the BLUETOOTH connection is established, the (BLUETOOTH) indicator switches from flashing to a steady state.

     

• Windows 11, 10, 8.1

Additional troubleshooting tips for Bluetooth connection to Windows laptop / computer

Turn Bluetooth OFF and ON again

Check your Bluetooth drivers

Turn OFF Airplane mode (Windows 10)

• MacOS

• Walkman
• Android device (smartphone, tablet)
• iOS device (iPhone, iPad, Apple Watch)
• Android TV or Google TV

If there is no sound, follow these troubleshooting steps:

1. Open the Start menu and select Settings → System → Sound.
2. Scroll down to the Advanced menu and select More sound settings.
3. In the Playback tab, select your Bluetooth Speakers' model, then click Set as Default Device.
4. Select OK to close the setting screen.

If there is no sound, follow these troubleshooting steps:

1. On the right side of the computer screen, right-click the Speaker icon.
2. Select Open Sound settings, and then select Sound Control Panel.
3. Select the Playback tab to show the device list.
4. Select your Bluetooth Speakers' model, and click Set as Default Device.
5. Select OK to close the setting screen.

If there is no sound, follow these troubleshooting steps:

1. On the right side of the computer screen, right-click the Speaker icon.
2. Select Playback devices.
3. Select your Bluetooth Speakers' model, and click Set as Default Device.
4. Select OK to close the setting screen.