For assistance with software and app updates, please select a topic from the list below:
IMPORTANT: For any model-specific information regarding any of the steps in these solutions, refer to the supplied operations manual. Manuals are posted on your model support page.
Apps
- What are the applications that I can update from App updates in the Help screen?
- Update pre-installed Apps on your Android TV
- Apps won't install or update from the Google Play store
Software Update
- How to perform a software update
- How long does the software update on the Android TV take?
- The screen for software update appears during the initial setup of the Android TV
- Android TV: find the model name, serial number, and software version of your TV
- Changes with the Home Menu after the software update
Update Troubleshooting and Errors
- Android TV software update doesn't start
- Error 2123: Appears during a software update on an Android TV
- Software update doesn't complete using the TV menu
- Error: Software Update appears when using some of the functions and applications of the TV
Troubleshoot Problems After an Update
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product.
Repair Services
Learn self-fix information and check service centre locations here.