Article ID : 00203072 / Last Modified : 15/11/2019

4K Netflix videos are displayed in 2K when using Bluetooth headphones or audio device.

    If a Bluetooth (A2DP) device is connected, 4K Netflix videos cannot be displayed in 4K. This is a specification of Android TV™.
    To watch Netflix videos in 4K, disconnect the Bluetooth audio device or use wired connection.

    NOTE: We are currently investigating if there is any way to improve this limitation with future TV software updates.