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Sony SupportLCD TVs (BRAVIA)

KD-55X7000F

Included components may vary by country or region of purchase: RMT-TX300P, RMT-TX300E, RMT-TX300T

    All

    DownloadsManualsQuestions & Answers

    TV Troubleshooting Guide

    Save time, fix your TV online with this easy guide
    Important Information

    Popular Topics

    Purchase Parts and Accessories

    Find replacement remote controls, parts and accessories.

    Get Help With Video Streaming Services

    Setup and troubleshoot your favorite video apps like YouTube, Netflix, Amazon etc.

    BRAVIA TV Apps Troubleshooting Guide

    Learn how to solve some common issues you may have with apps on your TV.
    • Find what you are looking for...manuals, firmware, drivers, specifications and more
    • Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
    • Having trouble with your remote? Here are the five most common causes and how to solve them
    • 2018 Sony Smart TV Interactive Guide

    TV Connectivity Guide

    Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

    Sound & Audio

    Get help with audio settings and troubleshooting.

    Picture, Screen & Flashing Lights

    Get answers to common questions like lines on the screen, no picture and image quality.

    Important Information

    • Notice for BRAVIA TV owners: Termination of VEWD TV Store on Sony 2012 through 2018 BRAVIA TVs

    Downloads

    Support by Sony mobile app

    Stay informed about news, software/firmware updates and more!

    Release Date
    • Firmware update to v1.904 for Asia PacificRelease Date: 27/01/2021
      27/01/2021

    Manuals

    • Arabic
    • English
    • French
    • Indonesian
    • Persian
    • Russia
    • Simplified Chinese
    • Thai
    • Traditional Chinese
    • Vietnamese
    File Size
    Release Date
    • Help Guide (Web manual) - Hong KongFile size is not provided.Release Date: 29/09/2020
      29/09/2020
    • Help Guide (Web manual)File size is not provided.Release Date: 29/11/2019
      29/11/2019
    • Help Guide (Web manual) - TaiwanFile size is not provided.Release Date: 29/11/2019
      29/11/2019
    • Help Guide (Web manual) - TaiwanFile size is not provided.Release Date: 29/11/2019
      29/11/2019
    • [PDF]Operating Instructions(4.85 MB)Release Date: 11/06/2018
      4.85 MB
      11/06/2018
    • [PDF]Operating Instructions(2.38 MB)Release Date: 25/04/2018
      2.38 MB
      25/04/2018
    • [PDF]Startup Guide(2.93 MB)Release Date: 25/04/2018
      2.93 MB
      25/04/2018
    • [PDF]Startup Guide(2.36 MB)Release Date: 25/04/2018
      2.36 MB
      25/04/2018

    Questions & Answers

    • BRAVIA TV Troubleshooting Guide
    • What is Screen Mirroring and how do I use it with my Sony TV?
    • How to perform a Firmware / Software update on BRAVIA TV?
    • Setup and Troubleshoot Netflix
    • The BRAVIA TV cannot be connected to the Internet: how to perform a network diagnosis.
    • Netflix errors messages and error codes
    • How to determine which version of the Netflix app is on my Sony device?
    • Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
    • What are the compatible HDR formats on my TV (other than Android TV™)?
    • Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
    • The Netflix icon is missing.
    • Will My TV Output Dolby Digital Plus Audio While Streaming on Netflix App?
    • When streaming Netflix Ultra HD, the image is not in 4K.
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