Loud wind noise can be heard from the Truly Wireless Headphones.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
When the Noise Canceling function or Ambient Sound Mode is enabled, the wind noise may be louder depending on the environment. If this is the case, check the following:
In the Sony | Headphones Connect app, tap Sound → Ambient Sound Control, and then select Automatic Wind Noise Reduction. If you are bothered by wind noise, even though the Automatic Wind Noise Reduction is enabled, set the Noise Canceling function and Ambient Sound Mode to OFF.
- When the headphones detect wind over a certain amount of air volume the Automatic Wind Noise Reduction feature turns off some of the microphones used for noise canceling. You will notice that the Noise Canceling function becomes weaker in a windy environment with this setting. This is not a malfunction.
- The Automatic Wind Noise Reduction feature will not start working with only a slight amount of wind.
In the Sony | Headphones Connect app, move the slide bar to Wind Noise Reduction in the Ambient Sound Control setting. If you are bothered by wind nose by doing this, set the Noise Canceling function and Ambient Sound Mode to OFF.
Turn off the Noise Canceling function and Ambient Sound Mode.