Frequently Asked Questions about 360 Reality Audio (Headphones)
- While I am listening to 360 Reality Audio tracks, the sound is interrupted.
- When I am unable to capture photos of my ears as required, what can I do?
- I feel that the effect of 360 Reality Audio is not fully demonstrated.
- Can I perform the Equalizer and Surround (VPT) settings when I listen to 360 Reality Audio tracks?
- Is it possible to experience 360 Reality Audio using Sony's headphones?
- I feel discomfort while I listen to 360 Reality Audio tracks.
- What is the required operating environment of a smartphone for playing back 360 Reality Audio tracks?
- I am unable to perform Optimize (personalize) apps.
- I am not sure whether optimization of Optimize apps (personalization) was performed successfully.
- Can I listen to the 360 Reality Audio tracks from Amazon Music Unlimited by optimizing the 360 Reality Audio experience (personalization) using 360 Reality Audio certified headphones?
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product.
Repair Services
Learn self-fix information and check service centre locations here.