The headphones are physically damaged, or supplied parts or accessories are missing.
Select the appropriate troubleshooting step
- If your headphones have been dropped or are physically damaged, please consult your nearest Authorised Sony Service Center.
- If the supplied parts or accessories of your Truly Wireless Headphones are missing or lost, please refer to What should I do If I lost one side of the earbuds (headphones) or the charging case?
Note: The standard warranty does not cover physical damage or missing parts or accessories.
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
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Repair Services
Learn self-fix information and check service centre locations here.