The headphones do not turn on
Select the appropriate headphones type or model for troubleshooting steps:
Headband / In-Ear
Truly Wireless
- WF-1000XM5
- WF-1000XM4
- WF-1000XM3
- WF-1000X
- WF-C710N
- WF-C700N
- WF-C510
- WF-C500
- WF-H800
- LinkBuds Fit (WF-LS910N)
- LinkBuds Open (WF-L910)
- LinkBuds S (WF-LS900N)
- LinkBuds (WF-L900)
- WF-SP900
- WF-SP800N
- WF-SP700N
- WF-XB700
Gaming Earbuds/Headsets
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
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Repair Services
Learn self-fix information and check service centre locations here.