WF-SP700N

WF-SP700N Wireless Noise Cancelling Headphones for Sports / Included components may vary by country or region of purchase: WF-SP700NR, WF-SP700NL, BC-WFSP700N

Questions & Answers: 119

My headphones (earbuds) won't connect to the Headphones Connect app or the app doesn't detect my headphonesIf this issue occurs, update your Sony | Headphones Connect app to the latest version and connect the headphones again. If a new software is available for your headphones, you will be notified with a software update
How to pair your Bluetooth headphones with another deviceBefore you start To connect Bluetooth headphones to laptop / desktop computer, ensure laptop / desktop has a Bluetooth hardware module. Some laptop / desktop might not come with this hardware. Check the manual of
How to reset or initialize the Wireless HeadphonesIf the headset cannot be turned on or does not operate correctly, you may perform reset and/or initialize the headset to resolve the issue The reset method differs depending on the product. If your model is not
What should I do If I lose the charging case or one side of the headphones?For LinkBuds S (WF-LS900N), LinkBuds (WF-L900), WF-1000XM5, WF-1000XM4, or WF-SP800N: The earbuds are all pre-set with information that allows them to communicate to and from each other. These settings can only
The headphones cannot be connected to an iOS device using the Sony | Music Center or Sony | Headphones Connect app.In order for the headphones to connect to an iOS device, if your iOS version is 13 or later, you need to allow Bluetooth access in the Sony | Music Center or Sony | Headphones Connect app. If you are using iOS version
When the headphones are connected to a computer there is no sound or the microphone does not work.If you have successfully connected the headphones to a computer via Bluetooth but cannot hear sounds or the microphone does not work, you may need to change the computer settings: The menu items displayed on the
There is no sound, or sound is only heard from one side of the headphones. (WF-SP700N)Follow these steps to troubleshoot the issue: Before you start Update the headphones' software to the latest version. Doing so may resolve the issue. Perform the update before proceeding. If the issue occurs only
The headphone volume cannot be adjusted. (WF-SP700N)Follow these steps to troubleshoot this issue: Use the Sony | Headphones Connect app to adjust the volume. To adjust the volume using the Sony | Headphones Connect app, move the slide bar next to the speaker icon
The headphones do not turn on. (WF-SP700N)Follow these steps to troubleshoot when the headphones do not turn on: Check if the indicators flash when the headphones are removed from the charging case. The indicators flash in blue The headphones turn on normally
The headphones do not charge. (WF-SP700N)Follow these steps to troubleshoot why the headphones do not charge: Before you start Update the headphones' software to the latest version. Doing so may resolve the issue. Perform the update before proceeding.

Charging & Power

Sound & Noise

Bluetooth connection disconnect, sound cuts, music stop or noise occurs from the headphones or speakers.

Noise Cancellation

Bluetooth Pairing and Troubleshooting

Sony Community
Visit our Community and share your experiences and solutions with other Sony customers
Warranty Information
For information on Sony warranties
Contact support
Contact your Sony Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product. Currently available only for United Arab Emirates, Saudi Arabia, and Pakistan

WF-SP700N

WF-SP700N Wireless Noise Cancelling Headphones for Sports / Included components may vary by country or region of purchase: WF-SP700NR, WF-SP700NL, BC-WFSP700N

Questions & Answers

Discover 360 Reality Audio

Recommended Articles

Questions & Answers: 119

Charging & Power

Sound & Noise

Noise Cancellation

Bluetooth Pairing and Troubleshooting

Videos

Find a Store

Support

Experience Sony

News & Info

Subscribe on YouTube

Like us on Facebook

Follow us on Twitter

Follow us on Instagram