Article ID : 00267453 / Last Modified : 06/05/2022Print

The remaining battery charge varies between the left and right side of the headphones.

The remaining battery charge is different between left and right sides on the Headphones Connect app or voice guidance.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    The rate of the remaining battery charge may vary between the left and right units depending on the settings of various functions and the conditions of use. This is not a malfunction.

    Note: For WF-1000XM3, WF-C500, WF-H800, WF-SP800N and WF-XB700, the remaining battery level (as displayed on the Sony | Headphones Connect app screen, or heard from the voice guidance) is divided in the following four stages. In some cases, the remaining battery charge displayed may differ from the actual remaining charge, since the displayed battery charge level is only a rough estimate.

    DisplayRemaining battery charge
    100%100% - 71%
    70%70% - 51%
    50%50% - 21%
    20%20% or lower